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Complaints procedure

Complaints Handling Procedure

It is the aim of Neva Direct Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

To register a complaint contact us by either:
Write to us: Neva Direct, Complaints Department, Neva House, Piltdown, Uckfield, East Sussex, TN22 3XL
Email: customerservices@neva-consultants.com

All complaints will be responded to within 24 hours and we aim to resolve all complaints within 3 days where possible.

Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our complaints handling procedures can be supplied upon request.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

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