It is the aim of Neva Direct Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
To register a complaint contact us by either:
Write to us: Neva Direct, Complaints Department, Neva House, Piltdown, Uckfield, East Sussex, TN22 3XL
All complaints will be responded to within 24 hours and we aim to resolve all complaints within 3 days where possible.
Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our complaints handling procedures can be supplied upon request.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01825 720950
F: 01825 721132
Neva Direct Ltd
Neva Direct Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 756921
Registered in England & Wales with company number : 10188362 | Data Protection No : ZA202014 | VAT No : 183306612
Registered Office : 52 New Town, Uckfield, East Sussex, England, TN22 5DE
Copyright © 2019 Neva Direct Ltd, All rights reserved.