At Neva Direct Ltd we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry. Neva Direct abides by the six customer outcomes set out by the FCA in relation to Treating Customers Fairly.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
If you have any questions or suggestions regarding these policies or believe we are not properly adhering to them please send an email to firstname.lastname@example.org
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 01825 720950
F: 01825 721132
Neva Direct Ltd
Neva Direct Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 756921
Registered in England & Wales with company number : 10188362 | Data Protection No : ZA202014 | VAT No : 183306612
Registered Office : 52 New Town, Uckfield, East Sussex, England, TN22 5DE
Copyright © 2019 Neva Direct Ltd, All rights reserved.