Selected all your options? Now click here >>
Quick contact
20th Sep 2019 - New deals are being added daily so please call us with any specific requirements you have...

Complaints procedure

Complaints Handling Procedure

It is the aim of Neva Direct Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

To register a complaint contact us by either:
Write to us: Neva Direct, Complaints Department, Neva House, Piltdown, Uckfield, East Sussex, TN22 3XL

All complaints will be responded to within 24 hours and we aim to resolve all complaints within 3 days where possible.

Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our complaints handling procedures can be supplied upon request.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time. Close this message.