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15th Nov 2019 - New deals are being added daily so please call us with any specific requirements you have...

Complaints procedure

Complaints Handling Procedure

If you wish to register a complaint:

If you wish to register a complaint, please contact us in writing: Neva Direct, Complaints Department, Neva House, Piltdown, Uckfield, East Sussex, TN22 3XL

Via Email: customerservices@neva-consultants.com

Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our Fleet Alliance complaints handling procedures can be supplied upon request. If you would like a copy of these procedures please contact us:

Address: Neva Direct, Complaints Department, Neva House, Piltdown, Uckfield, East Sussex, TN22 3XL. Email: customerservices@neva-consultants.com


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