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4th Apr 2020 - New deals are being added daily so please call us with any specific requirements you have...

Order process

This is a simple guide to how you would place an order with us and the process until delivery. If you have any questions at all regarding this please contact us.

step 1 - Choose your vehicle & contract.

We can provide any variation on any vehicle and quote for any additional accessories you may require. You can opt to maintain the vehicle yourself, or opt for a fully maintained contract for an additional monthly fee.

Do note that some offers can apply to stock cars only which have to be delivered in the current month, likewise some vehicles are factory order only so may require an order time of 3 to 6 months.

Some Personal Lease offers require that the vehicle is being contracted for business use, such as car or mileage allowance, so do check this with an account manager beforehand.

step 2 - Establish a credit line.

Once you have accepted a formal written quotation, a credit line will need to be established before any order can be placed, exactly like any Dealership would have to do. We will provide you with a proposal form to complete and return - note that no obligation to order applies at this stage.

If you a business client, the funder may require additional supporting information such as latest accounts and/or last 3 months business bank statements. Your Neva account manager will be able to confirm this with you.

If you are a personal client, note that you must hold a valid UK driving license at your current home address and the funder will require a copy of your driving licence photo card. For some higher value vehicles, the funder may also require your last 3 months personal bank statements for an affordability check.

step 3 - You place an order with us.

Faxed, scanned or posted orders are acceptable with an authorised signature to confirm your acceptance of the rental quoted and the vehicle specification. We do not require any deposit payment nor other monies from you at this stage.

step 4 - Order is placed with dealer.

Our purchasing department at Neva HQ will place an order with a dealer or manufacturer on your behalf, you will be sent a confirmation e-mail once the order has been accepted.

If the vehicle is in-stock than delivery can usually take place within 10 to 14 days*

Should the vehicle need to be factory ordered than the purchasing team will keep you informed of your order progress throughout the wait time.

step 5 - Sign your documents.

A Direct debit form and a contractual agreement with the relevant leasing company will need to be signed confirming the terms of the arrangement.

Some leasing companies will require that you submit a copy of your driving license and/or other proof of address documents in advance of producing the agreement documents. Our underwriting team will notify you directly by email as to what is required.

Documents will either be produced within a few days of your order being placed or later once the vehicle arrives to the dealer, depending on whom the leasing company is. These will be e-mailed to you and, dependent on funder, can be returned by either scanned e-mail or post.

*Please note that for Personal Contracts there can be 14 day cooling off period to observe from when the funder has received your signed documents. We are unable to arrange delivery until the 14 days has passed. You will be made aware of this in advance if your documents are subject to this stipulation.

step 6 - Delivery.

Delivery can be made nationwide by our dealership network for no additional cost. Cars are either driven or trailer delivered dependent on the deal you have opted for. Alternatively, depending on the distances involved, you may be able to collect your car direct from the Dealer - this can be discussed during the Order process.

Delivery will be booked with you by a member of the purchasing team once the contract funder has authorised your documents.

Any administration fee payable must be received before delivery can be booked. The initial rental payment is taken directly by the funding leasing company via direct debit 10 days after delivery of the car to you

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